Why is it essential for employees to know the menu at Scooters Coffee?

It is essential for employees to know the menu at Scooters Coffee because having a thorough understanding allows them to make informed recommendations to customers. Knowledge of the menu enhances the customer experience, as employees can suggest beverages and food items based on individual preferences and dietary needs. This not only helps in guiding customers to options they may enjoy but also builds trust and rapport, encouraging a positive interaction and the likelihood of repeat visits.

Understanding the menu also supports the employees in upselling products, providing details about ingredients, flavors, and popular items, thus increasing customer satisfaction and potentially boosting sales. Being well-versed in the offerings allows employees to answer questions confidently and accurately, further enhancing the overall service experience.