How is employee performance evaluated at Scooters Coffee?

Employee performance at Scooters Coffee is evaluated using a combination of customer feedback and individual assessments. This approach ensures that multiple perspectives are taken into account, allowing for a more comprehensive evaluation of each employee's performance. Customer feedback provides insights into how employees interact with patrons and the quality of service they deliver, which is crucial in a customer-oriented business like Scooters Coffee. Additionally, individual assessments allow managers to evaluate skills, teamwork, and adherence to company values more personally.

By utilizing both customer feedback and individualized assessments, Scooters Coffee fosters an environment where performance is continuously monitored and improved, creating a motivated workforce focused on service excellence. This method contrasts with relying solely on sales metrics or random assessments, which may not capture the full scope of an employee's contributions to the team and customer experience.