How does Scooters Coffee handle staff training for new product launches?

Scooters Coffee emphasizes the importance of thorough training for its staff during new product launches to ensure that employees are well-equipped to represent and serve the new offerings effectively. By conducting workshops and providing hands-on practice prior to the product release, staff members can gain practical experience and a deeper understanding of the product features, preparation methods, and customer interactions. This comprehensive approach helps in building confidence among team members and ensures consistency in quality and service when the product is officially launched.

Additionally, this method allows the team to address any questions or uncertainties, facilitating a smoother transition into offering new products. In contrast, other options imply a lack of adequate training, which could lead to inconsistencies in customer experience and product knowledge.